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Support and information on Hestan cookware warranty.

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NanoBond Product Guide

Product overview and use and care instructions for Hestan NanoBond.

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ProBond Product Guide

Product overview and use and care instructions for Hestan ProBond.

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CopperBond Product Guide

Product overview and use and care instructions for Hestan CopperBond.

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One Meyer Plaza Vallejo CA, 94590-5925

Customer Relations

877-601-2918

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Thank you for choosing our cookware. To ensure a long and pleasant experience, please read this information before you use your cookware. These instructions are for your general safety, use and care to avoid personal injury and damage to your cookware. To learn more about Hestan NanoBond, and view our cooking technique videos, please visit hestannanobond.com.

COOKING

Cooking Tips for High Performance Cookware: NanoBond has greater stick resistance compared to traditional stainless steel cookware but it is NOT NONSTICK. Stick resistant properties can be achieved by following two key concepts to help guarantee success: correct temperature control and the right fat to create a “barrier” to prevent foods from sticking. We recommend preheating the pan on medium to medium-high heat then add in the fat of your choice, then add your food and allow it to caramelize and release on its own. For delicate foods such as eggs and fish, we suggest using an emulsified fat like butter or nonstick cooking spray for best results, again allowing the pan to preheat and the foods to caramelize and release on its own. There is no residue buildup from using nonstick cooking sprays that you might see on traditional nonstick pans because NanoBond’s non-porous surface is stain resistant and easy to clean.

Utensils: Metal whisks, spoons and spatulas are safe. However, sharp-edged tools such as forks and knives should not be used, and knives should
never be used to cut inside the pan. Scratches due to sharp-edged tools are not covered under warranty. NanoBond’s surface is highly scratch resistant when compared to traditional stainless steel but is not scratch proof. Minor scratches do not affect the performance of NanoBond cookware.

Oven Use: Always use potholders or oven mitts when removing cookware from the oven. This cookware is broiler-safe and oven-safe to 1050°F/566°C.

Oil: Use caution as oils can quickly overheat and cause a fire.

Match Pan Size to Burner Size: Use burners that are the same size as the pan you are using. Adjust gas flame so that it does not extend up the sides of the pan.

Microwaves: Never use your cookware in the microwave.

Safety: Keep small children away from the stove while you are cooking. Never allow a child to sit near or under the stove while cooking. Be careful around the stove as heat, steam and splatters can cause burns.

Unattended Cooking: Never allow your cookware to boil dry, and never leave an empty pan on a hot burner. An unattended, empty pan on a hot burner can get extremely hot, which can cause personal injury and/or property damage. These pans may become warped if allowed to boil dry.

CLEANING

Before first use and after each use, wash pans thoroughly with mild dishwashing detergent and warm water.

For day to day cleaning, you may simply use warm soapy water and a Scotch-Brite pad to clean your pan. For more stubborn food residue, you could also use steel wool as this won’t scratch the NanoBond surface. Thoroughly dry the pans after washing to prevent water spots and stains from hard water.

Spots, Stains and Discoloration: The NanoBond technology protects the stainless steel by creating a dense, impenetrable layer. When the technology is working, you may experience a slight discoloration or bluing of the pan. This is a food film that can be easily removed by using a soft cleanser or the Hestan Professional Stainless Steel cleaner used with a Scotch-Brite pad or steel wool. A sliced lemon wedge may also be used to remove the bluing or discoloration. To restore NanoBond’s titanium brilliance, use a soft cleanser or the Hestan Professional Stainless Steel cleaner with a Scotch-Brite pad. Never use oven cleaners to clean cookware. They will ruin the cookware.

Dishwasher: This cookware is dishwasher-safe. However, over time, harsh dishwasher detergents may dull the NanoBond finish. To restore NanoBond’s titanium brilliance, use a soft cleanser or the Hestan Professional Stainless Steel Cleaner with a Scotch-Brite pad.

HANDLES
Hot Handles: NanoBond handles can get very hot under some conditions. Use caution when touching them. Potholders or oven mitts should always be used when cooking.

Handle Position when Cooking: Position pans so that handles are not over other hot burners. Do not allow handles to extend beyond the edge of the stove where pans can be knocked off the cooktop. When cooking on a gas stove, place the pan on the burner with the handle lined up with one of the burner grate arms to help prevent the pan from tipping.

Loose Handles: Periodically, check handles to be sure they are not loose. Never use a pan that has a loose handle.

LIDS

Steam: When removing lids, always position the lid so that the steam is directed away from you. Rising steam can cause burns.

Cleaning: Never use metal utensils, sharp instruments or harsh abrasives that may scratch the stainless steel lid.

Safety: Lid vacuum. A lid left on a pan after turning down the heat or turning the burner off may result in a vacuum that causes the lid to seal to the pan. Using a lid made for another pan can also cause a lid vacuum. If a lid vacuum occurs, DO NOT attempt to remove the lid from the pan in any way. If your lid is vacuum-sealed to your pan, return it to the burner on low heat so that the air inside the pan warms and expands and releases the seal. The lid should lift effortlessly from the pan. To avoid a lid vacuum, remove the lid or set it ajar before turning heat off.

SPECIAL INSTRUCTIONS FOR CERAMIC/GLASS STOVETOPS

Always follow your stovetop manufacturer’s instructions for correct stovetop use and for specific cookware restrictions. Before using a double-burner griddle or other large cookware pieces that are manufactured to sit over two stovetop burners, consult the stove manufacturer’s manual to ensure that your ceramic/glass stovetop has a bridge between the two burners you intend to use. Do not drag or scrape cookware across your ceramic/glass stovetop. This can cause scratches or marks on your stovetop. Hestan/Meyer Corporation U.S. will not be responsible for stovetop damage.

To return or exchange an item, complete the return form and mail it in with the item you wish to return. The form can be found on your packing slip or downloaded (Click here to download Return Form). Indicate your reason for the return and action to be taken, whether refund, replacement or merchandise credit. Place the Return Form in the package. Be sure to make a copy of the form to keep for your records.

If you do not have your packing slip, please include a letter with your returned items that includes the following information:

• Your Name

• Address

• Phone number

• Email address

• Order number

• Item name/description

• Reason for return

• Action to be taken (refund, replacement or merchandise credit)

Should you have a problem with your cookware, please contact us by phone to our Consumer Relations Department at 1-877-601-2918.

Product Registration

  • Date Format: MM slash DD slash YYYY
  • General
    Is Hestan cookware induction compatible?

    Yes, all 3 Hestan Cookware collections are optimized for induction.  The cookware is designed with wider bases for quick heating and increased surface area.  Magnetic stainless exteriors ensure induction compatibility.  The CopperBond line features a revolutionary wrap-around stainless-steel base for optimized induction efficiency and durability.

    Can you ship to a PO Box?

    Our carrier (UPS) requires a valid street address so we cannot ship to PO boxes at this time.

    Do I need to use only nylon or wood utensils?

    No, Hestan cookware is metal utensil safe.  Just avoid sharp metal tools such as knives and forks that can scratch.

    What is your return & exchange policy?

    Return and Exchange Policy:

    • Return item within 30 days of receipt
    • With original purchase receipt. Please keep a copy for your record.
    • Returns without the original purchase receipt, including gift-registry, will be exchanged or refunded with a merchandise credit at the current selling price.
    • Shipping charges are non-refundable.
    • Refunds are made in the form of the original tender. For credit card purchases, it may take up to 2 billing cycles for refund credit to appear on your statement.
    How do I return an item?

    To return or exchange an item, complete the return form and mail it in with the item you wish to return. The form can be found on your packing slip or downloaded (Click here to download Return Form). Indicate your reason for the return and action to be taken, whether refund, replacement or merchandise credit. Place the Return Form in the package. Be sure to make a copy of the form to keep for your records.

    If you do not have your packing slip, please include a letter with your returned items that includes the following information:

    • Your Name
    • Address
    • Phone number
    • Email address
    • Order number
    • Item name/description
    • Reason for return
    • Action to be taken (refund, replacement or merchandise credit)

    Should you have a problem with your cookware, please contact us by phone to our Consumer Relations Department at 1-877-601-2918.

    Do you ship internationally?

    For any international inquiries, please email us directly at [email protected].  For shipments to Canada, please visit the Hestan Canada website at www.hestanculinary.ca

    Do the skillets come with lids? If not, are they available to purchase?

    Our Hestan skillets do not come with lids and they are not available for purchase separately at this time unfortunately.  However, there are pieces within the line that have compatible lids.  Here is a guide below:

    • 8.5″ skillet – 3 qt saucepan, 3 qt soup pot
    • 11″ skillet – 3.5qt sauté, 3.5qt sauteuse, 8qt stockpot
    • 12.5″ skillet – 5 qt sauté

    For special requests, please email us at [email protected]

    I have a small kitchen. Is your cookware stackable?

    Hestan cookware has excellent space-saving ability.  It’s stackable and nestable thanks to the graduated sizes and flush interior and exterior rivets.

    I’m looking for professional cookware that is not too heavy. What line would be the best fit?

    Both the NanoBond and ProBond lines are designed with optimized 3 ply construction using the highest quality materials.  We worked with chefs who wanted cookware that was lighter weight for better control and handling, yet high performance with quick and even heating.

    Do the handles get hot?

    Handles are made of cast stainless steel that can get hot under some conditions.  Use caution when touching the handles.  Potholders or oven mitts are recommended.

    Can the Hestan cookware collections be mixed together?

    The 3 cookware collections have identical lids, handles and pan body shapes so we encourage mixing and matching according to your cooking needs.

    Is Hestan Cookware related to British celebrity chef, Heston Blumenthal?

    Hestan is not affiliated with Heston Blumenthal in any way.  Hestan is a combination of our founder’s names:  Helen and Stanley Cheng.  Learn more about the Hestan brand and innovative products lines here:  https://www.hestanculinary.com/about-hestan/

    How do I prevent food from sticking to the pan?

    Here are some helpful tips from professional chefs when cooking on stainless steel pans:

    Make sure the pan surface is clean

    • Small attached food particles or residue can provide contact surfaces of the pan.

    Allow foods to come to room temperature before adding them to the pan. 

    • Placing chilled food in a heated pan causes sticking, even in stick-resistant pans.

    Make sure the food surface is dry. 

    • For proteins, such as meat and seafood, pat dry to remove any excess moisture before adding to the pan.  This will enable better browning and food release.

    Preheat the pan.

    • Preheat the dry pan on medium temperatures for a couple of minutes to ensure the pan is properly heated.  Most often, sticking occurs when the pan and oil isn’t hot enough.
    • For searing, you can test for the correct temperature by adding a couple droplets of water in the dry pan.  They should float and “dance” on the surface of the pan and not boil and evaporate.  Remove the water before adding any fat.

    Add oil or butter.

    • A small amount of oil, butter or margarine is needed to lightly coat the surface of the pan.  It’s important to heat the butter or oil to the right temperature so the food surface sears immediately.
    • What to look for:  Butter will melt, crackle and start to foam.  When the butter stops making noise, add the food.  Oil should begin to ripple and spread quickly over the surface of the pan.  Add food to the pan before the oil starts smoking.
    • If you are searing, we recommend using an oil with a higher smoke point like canola oil, peanut oil, grapeseed oil, avocado oil or ghee.

    Add the food.

    • For proteins, allow to sear/cook for approximately 2-4 minutes without moving or flipping.  The food may stick initially, but will release on its own once the moisture on the surface has evaporated and browning occurs.
    • After the initial sear, you may need to lower the temperature to continue the cooking process.  Hestan Cookware is extremely conductive requiring less heat.

    Don’t overcrowd the pan.  

    • Crowding lowers the temperature and releases moisture into the pan which prevents proper browning and food release.  If needed, cook in batches.
    What heat settings should I use for my Hestan Cookware?

    Hestan cookware is designed with optimized construction and high performance materials.  You may need to use slightly lower heat settings to adjust to this efficiency and increased heat conductivity.

    What does the lifetime warranty cover? Is there anything that voids the warranty?

    The warranty does not cover damage caused by accident, misuse, abuse, or normal wear and tear. Scratches, stains, discoloration or damage from overheating are not covered by this warranty. Incidental or consequential damages are not covered by this by this warranty.

    Why does the cookware have grey and blue splotches after cooking?

    Temporary bluing/discoloration may occur but it is normal and very easy to remove. It’s a food film residue caused by high heat, oil and trace minerals in the food you are cooking. It appears cloudy on stainless steel but more colorful on NanoBond due to the mirror-like surface. You can restore the titanium brilliance every time with a little stainless steel cleaner like Hestan Professional Cleaner and a Scotch-Brite pad. The surface is so resilient, even tough stains like polymerized oil or high heat oxidation can be clean like new, dish after dish.

  • NanoBond
    What is NanoBond?

    NanoBond is a breakthrough in stainless steel protection technology.  It’s a unique, patented titanium based nano-technology that produces thousands of super dense and durable metallic layers which bond to the stainless steel, thus sealing it in and protecting it. It is a process never before seen in professional cookware. NanoBond is chemical free, extremely durable, and resistant to staining and scratching, which results in lasting beauty, along with superior performance. NanoBond is durable enough that you can clean it with a steel wool without worry of scratching.

    How is NanoBond made?

    NanoBond is created inside a high heat vacuum chamber using a blend of Titanium and Chromium based alloys. When placed inside the specially designed vacuum chamber the metal alloys are vaporized and then bonded to the stainless steel cookware surface. This technology is used in the medical field when purity is needed and in the aeronautics field for superior hardness, durability, high temperature and corrosion resistance and reduced friction. It’s the first time this game-changing technology is used on professional cookware.

    Where is NanoBond made?

    All Hestan cookware is handcrafted in Italy in our own factory.

    Is NanoBond nonstick?

    NanoBond is not nonstick (no PTFE/Teflon or ceramic coatings) however, the extremely smooth glass-like surface releases nicely when properly heated and oiled compared to traditional stainless steel.  It is important to preheat your pan dry for a couple of minutes and then add your oil/butter and heat that as well before adding your food.  NanoBond  has an extremely conductive core so you may need to lower your heat settings until you adjust to the efficiency.  Once the food browns and caramelizes, it releases naturally from the pan.  Resist the urge to move things around the pan early on.

    Why does NanoBond cost more?

    Hestan is the leader in cookware design and manufacturing using state of the art innovation and technology to solve problems, bring unprecedented benefits and elevate the cooking experience. With 14 global patents, top-grade materials and the highest standards in the industry for fit and finish, NanoBond is in a class by itself for premium cookware. Common wear and tear challenges like the images below are solved thanks to these innovations.

    Why is NanoBond noticeably lighter in weight compared to other clad cookware?

    Hestan collaborated with many professional chefs who of course work with cookware all day and this was a big factor in the design of NanoBond. Chefs can cook longer and more efficiently without the fatigue of a heavy cookware. NanoBond cookware is made with the highest quality materials to provide superior cooking performance with no additional weight.

    Since NanoBond can withstand high heat, can I use on my gas or charcoal grill?

    NanoBond can withstand heat up to 1,050°F so yes, you can use it on a grill. Unlike typical stainless steel that oxidizes/tarnishes with high temperatures or develops carbonized buildup, NanoBond cleans up beautifully, every time.  Finally, professional quality cookware that you can use both indoors and outdoors.

    Sometimes after cooking and cleaning, my NanoBond has bluish/rainbow discoloration. Is this normal? How do I clean this?

    Temporary bluing/discoloration may occur but it is normal and very easy to remove. It’s a food film residue caused by high heat, oil and trace minerals in the food you are cooking. It appears cloudy on stainless steel but more colorful on NanoBond due to the mirror-like impenetrable surface. You can restore the titanium brilliance every time with a little stainless steel cleaner like Hestan Professional Cleaner and a Scotch-Brite pad. The surface is so resilient, even tough stains like polymerized oil or high heat oxidation can be clean like new, dish after dish.

    I’m looking for top quality clad stainless steel cookware and notice that some brands have 5 layers or even 7 layers. Are the more layers the better?

    Clad cookware is a sandwich of metals and it’s usually the inner core that conducts the heat evenly throughout the pan.  What matters most are the quality of these materials versus the number of layers.  Hestan NanoBond and ProBond are tri-ply construction with a highly efficient aluminum core called ProCore™ that delivers 35% greater heat conductivity than other aluminum-clad cookware for fast and even heating.  Next to copper, it’s one of the most conductive metals for cookware.  No need for extra layers that add unnecessary weight to the pan and in some cases even impedes the heat.  Hestan cookware is designed to be high performance but lightweight and efficient.

    Why do your woks not come with a long handle?

    Hestan woks are designed with 2 loop handles instead of a long stick handle so it’s easier to store and for greater versatility.  They are excellent for traditional wok/stir fry cooking but it can also be used for steaming, braising, sautéing and even roasting a chicken in the oven.  NanoBond woks can also be used on outdoor grills and smokers since they are heat safe up to 1,050°F.  For tight quarters like ovens or grills, Hestan woks fit nicely thanks to the compact handle design.  We are looking to add a 14” Stir Fry with a long stick handle in 2021.

    Can I use NanoBond on my induction stovetop?

    Yes, NanoBond is optimized for all stovetops, including induction. It can even be used on a BBQ grill.

    How is the heat distribution compared to other professional cookware?

    With NanoBond’s exclusive ProCore™ aluminum, the cookware is 35% more conductive than other aluminum clad cookware for quick and even heating.

    Is NanoBond dishwasher safe?

    Yes, NanoBond is dishwasher safe. The sealed rims, encapsulated in stainless steel helps to protect the rims from pitting, splitting and even delaminating that can happen in professional kitchens. No exposure to aluminum.

    Can I use nonstick cooking spray on NanoBond cookware?

    Yes, NanoBond’s durable surface is ultra-smooth and very easy to clean.  It’s extremely non-porous so you can easily remove polymerized/carbonized oil residue that can build up with nonstick spray and high heat on traditional stainless steel cookware.  To clean, use Hestan Cleaner or stainless steel cleaner and a ScotchBrite pad.

    I have a nickel allergy. Is this cookware safe to use?

    NanoBond’s molecular titanium surface covers the entire pan body including the rims. Therefore, your food never comes in direct contact with the 18/10 stainless steel interior which contains 10% nickel.  NanoBond is 100% toxin free and is a safe, non-reactive cooking surface that will not leach metals.

    How does NanoBond’s molecular titanium differ from cookware with 316Ti stainless steel that also contains titanium?

    NanoBond is the most durable cookware on the market thanks to advanced technology and innovation that protects it from the usual wear and tear issues seen in cookware.  The molecular titanium surface is 4x harder than stainless steel and extremely resilient against things like scratching, staining, and high heat oxidation.  The surface is 100% toxin free, ultra-smooth and non-porous so it releases food and residue with ease compared to traditional stainless steel.  This technology enables you to use things that usually degrade/ruin other cookware like high heat (safe up to 1,050°F), metal utensils, Scotchbrite/steel wool, dishwasher, nonstick cooking spray, even a grill.  NanoBond cleans up like new, dish after dish.  

    316Ti stainless steel only contains a small amount of titanium (.5-.7%) which is combined with other alloys.  It does offer slightly better corrosion resistance than typical stainless steel, but it still does not solve other common issues like scratching/dulling, high heat oxidation and residue oil buildup that is difficult to remove.

    I am very concerned about health and safety for cookware. What assurances does NanoBond provide compared to other cookware?

    For health and safety, NanoBond Cookware is a top choice.  The molecular titanium bonding technology is used in the medical field for purity/non-reactivity and in the aeronautics field for superior hardness and durability.  This produces an impermeable non-porous surface that is 4x harder than stainless steel.  It not only helps to protect the pan from wear and tear issues, it also creates a safe and nonreactive cooking surface that is 100% toxin free. 

  • CopperBond
    How thick is the copper in CopperBond?

    CopperBond’s 5-layer construction includes a 1mm core of pure copper for quick heating, exceptional temperature control and even heat distribution.

    Is CopperBond dishwasher safe?

    No, copper cookware should always be washed by hand.  Harsh chemicals in dishwashing detergent will tarnish and discolor copper.

    My CopperBond is discolored after I use it. Is this normal and do I have to polish it?

    Copper by nature has a tendency to change color or tarnish with use.  Some people prefer this patina look but if you would like it to look shiny and new again, the luster can be brought back easily with copper polish. 

  • ProBond
    What is the difference between ProBond and NanoBond cooking surface?

    ProBond and NanoBond have a similar tri-ply construction with 18/10 stainless steel as the interior/cooking surface.  Where NanoBond differs is that the 18/10 stainless steel is further protected by thousands of molecular titanium nano-layers that create an incredibly durable and impermeable surface that is 4x harder than stainless steel and ultra-smooth.  

    I own clad cookware and the pouring rims have become sharp enough to cut. Will this happen with Hestan Cookware?

    Most clad cookware has open rims where the aluminum core is exposed and can erode with dishwasher use leaving very sharp stainless-steel edges.  Hestan NanoBond and Probond features innovative sealed rims, encapsulated in stainless steel for durability.  It’s truly dishwasher safe forever.  No sharp edges ever.

  • ProBond TITUM Nonstick
    Does the entire ProBond Collection come with the TITUM nonstick?

    Currently, there are three skillet sizes available with TITUM nonstick (8.5”, 11”, 12.5”) however we will be expanding the assortment in 2021.

    How do you care for TITUM Nonstick pans?

    We recommend the following:

    • Always cook on a low or medium heat.  Avoid using high heat
    • Never use a nonstick pan under the broiler or on a grill
    • Never leave any pan unattended on top of the stove or in the oven.
    • Do not use abrasive cleaners or metallic scrubbing pads or brushes.
    • Do not use aerosol cooking spray oils on nonstick.  
    • For tough interior stains on the nonstick, we recommend a paste of equal parts baking soda and water and a non-scratch sponge.  
    • For stubborn stains or food residue on the exterior, we recommend a fine-powder/soft cleaner like Bar Keepers Friend and a non-scratch sponge.
    Is TITUM Nonstick safe for oven use?

    Yes, TITUM Nonstick is oven safe up to 500℉, however we do not recommend broiler use.

    Is TITUM nonstick metal utensil and dishwasher safe?

    Yes, TITUM nonstick is extremely durable so metal utensils can be used as long as they are not sharp.  Thanks to the sealed rim construction, TITUM is dishwasher safe.

    Is the TITUM nonstick safe to cook on? I am concerned about chemicals and the coating peeling off into my food.

    ProBond TITUM nonstick is PFOA free and a safe non reactive cooking surface.  TITUM nonstick is extremely durable thanks to reinforcement of diamond particles and titanium plasma that anchors the 3 layers of nonstick to the pan.  It is extremely resistant to abrasion and wear and 22x more durable than other nonstick cookware.